General terms of sale
Sales are made exclusively to consumers (individuals acting for purposes extraneous to any business, commercial, craft or professional activity performed).
Any professionals interested in making a purchase may send a request directly to: LABEAUTE1@ALORA.FR
ALÔRA s.r.l. reserves the right to decline any order where it is believed that those sales are intended for channels other than those permitted by ALÔRA s.r.l.
ALÔRA s.r.l. is not responsible for the exact correspondence of the image shown on the website with the actual product, particularly with regard to its size and/or the colour of liners and/or packaging; the delivery timescales are not binding.
The Court of Milan shall have jurisdiction over any dispute involving ALÔRA s.r.l. in relation to e-commerce performed on this website.
Orders shall be processed by way of COURIER service and/or POSTAL SERVICE.
Depending on the shipping location of the goods, deliveries may be made within a timescale ranging from 2 to 30 days, subject to unforeseen difficulties.
The goods will be checked and delivered to the Courier intact and defect-free. ALÔRA s.r.l. cannot be held liable in any way for any delays or damage attributable to the fault of the Courier.
The goods ordered are exclusively based upon the will of the Customer. Where goods are refused, ALÔRA s.r.l. will charge the Customer the transportation costs of initial delivery and return.
The Prices shown are valid only for EUROPE and inclusive of VAT, containers and packaging.
The cost of delivery to the address will be charged.
Payment must be made online using PayPal.
ALÔRA s.r.l. does not accept any liability for disruptions caused by force majeure or unforeseeable circumstances, even as a result of the malfunctioning and disruption of the Internet network, where it is unable to implement the order within the timescales provided for by the contract.
ALÔRA s.r.l. will also not be liable in relation to damages, losses and costs incurred by the Customer as a result of the lack of implementation of the contract for causes not attributable to such Customer, unless this is a result of the actions or omissions of ALÔRA s.r.l., with the Customer only being entitled to the full reimbursement of the price paid and any ancillary costs incurred.
ALÔRA s.r.l. cannot be held liable in any way for the information, data, and any inaccuracies, whether technical or of another nature, that the website may contain, where they have been communicated by third parties and have been checked by ALÔRA s.r.l. according to due diligence criteria.
Right of withdrawal
The Customer is entitled to withdraw from the contract, without indicating the reasons thereof, within 14 days from the day on which the Customer or a third party, other than the carrier, acquires physical possession of the goods.
In order to exercise the right of withdrawal, the Customer must inform us of his/her decision to withdraw from this contract by way of an explicit declaration (by recorded delivery) to the address of ALÔRA s.r.l. indicated on this website in the “Contacts” section). To that end, he/she may, where appropriate, use the withdrawal form provided below.
The communication referred to in the above point must specify the intention to withdraw from the purchase, together with the product or products for which he/she intends to exercise the right of withdrawal, attaching a copy of the invoice.
The Customer must then send the product at his/her own expense, in its original packaging, to ALÔRA s.r.l. - Via Sanquirico, 17 - 20900 Monza (MB) - Italy. The goods must be returned intact, in their original packaging and complete in all their parts, with the tax documentation attached.
The Customer is required to return the goods to ALÔRA s.r.l. - Via Sanquirico, 17 - 20900 Monza (MB) - Italy with no undue delays and, in any case, within 14 days from the date on which he/she communicated the withdrawal from the contract.
The shipping costs and transportation risks involved in returning goods are borne exclusively by the Customer.
The integrity of the goods to be returned is an essential condition for exercising the right of withdrawal. The right of withdrawal cannot be exercised after the packaging has been opened.
Where the procedure for exercising the withdrawal is respected by the Customer, ALÔRA s.r.l. will proceed, within 30 days from receipt of the communication of intention to invoke the right of withdrawal, to refund the sum paid by bank transfer. It is understood that the refund will not be processed until the goods are received.
The Customer will be responsible for providing, without delay, the bank details to which the refund is to be made (personal details and IBAN). Where the Customer uses an account not in his/her name, he/she must provide, in addition to the details for making the bank transfer, authorisation from the bank account holder.
We recommend that the goods are shipped by a method that guarantees the traceability of the parcel. The procedure set out above is not applied in the case of damaged or missing goods.
(complete and return this form only if you intend to withdraw from the contract)
Via Sanquirico, 17
20900 Monza (MB) Italy
I hereby notify my withdrawal from the sales contract of the following goods:
and received on:
(only if this form is submitted in paper version)
Consumer protection for non-conformity (COMPLAINTS)
ALÔRA s.r.l. sells products of high quality standards.
In the event of receipt of products not compliant with the sales contract, in accordance with Articles 129 et seq of the Italian Consumer Code, the Customer forfeits any right if he/she fails to report that non-conformity to the seller (ALÔRA s.r.l.) within the term of two months from the date on which the defect was discovered.
The complaint action for defects not intentionally hidden by the seller is limited, in any case, to the term of two years from delivery of the goods.
The report is not necessary if the seller has acknowledged the existence of the defect or has hidden it.
In any case, unless proved otherwise, it is presumed that defects of conformity that manifest within six months from delivery of the goods already existed at that date, unless such presumption is incompatible with the nature of the goods or with the nature of the defect of conformity.
In the event of a defect of conformity, the Customer may claim, alternatively and at no cost, under the terms indicated below, the replacement of the purchased goods, a reduction of the purchase price or the termination of this contract, unless the request is objectively impossible to satisfy or is excessively onerous for ALÔRA s.r.l. in accordance with Art. 130, Paragraph 4 of the Italian Consumer Code.
The request must be sent in writing, by recorded delivery with confirmation of receipt, to ALÔRA s.r.l., which will indicate its willingness to implement the request, or the reasons that prevent it from doing so, within seven working days from receipt.
In that communication, where the request by the Customer has been accepted, ALÔRA s.r.l. must indicate the methods of shipment or return of the goods as well as the deadline scheduled for the return or replacement of the defective goods.
Where the repair or replacement is impossible or excessively onerous, or ALÔRA s.r.l. has not proceeded with the repair or replacement of the goods by the deadline set out in the previous point or, lastly, where the replacement or repair previously performed has caused significant inconvenience to the Customer, the latter may claim, at its discretion, an appropriate price reduction or the termination of the contract.
The Customer must in that case provide its request to ALÔRA s.r.l., which will indicate its willingness to implement such request, or the reasons that prevent it from doing so, within seven working days from receipt.
In the same notification in which the request of the Customer is accepted, ALÔRA s.r.l. must indicate the proposed price reduction or the methods of return of the defective goods. The Customer will, in those cases, be responsible for indicating the methods of crediting the sums previously paid to ALÔRA s.r.l.
The complaint action for defects not intentionally hidden by ALÔRA s.r.l. is limited, in any case, to the term of twenty-six months from delivery of the product.
The Customer undertakes to pay the price of the purchased goods within the timescales and by the methods indicated in these General Terms of Sale.
The Customer undertakes, once the online purchase process is completed, to print and retain these General Terms of Sale, which will have already been expressly accepted prior to the conclusion of the process.
The Customer is solely liable for the accuracy of the details entered in the registration process and undertakes not to enter false and/or fabricated and/or fanciful details.
The Customer shall hold ALÔRA s.r.l. harmless from any liability deriving from the issuance of erroneous tax documents due to inexact data provided by the former.